North Hi-Way Cafe

Reviews about North Hi-Way Cafe

• 1 / 5

  By Greg Phillips
  I can see the charm and appeal this little place might have for locals or tourists, it is a cute little diner, but the service here is SO BAD I just can not bring myself to ever go in there again. I work nearby this place so I used to go in a few times a month, but I quit going there because the service was so bad. I moved to the Ammon office a few years back so I was not on this side of town a lot, so I just never even thought about this place for years. Now I am back managing the office on this side of town so I tried going in here again. The food was pretty good, but definitely over-priced compared to similar offerings at other places in town. The service was, well ... kinda non-existent. I knew exactly what I wanted to order before I even arrived, but then I stood at the door for over 10 minutes waiting to be seated, then the waitress disappeared for 20 minutes before she came to take my order. I knew what I wanted when I walked in the door, but it took a HALF HOUR to get that information to them!?!?!? Then it took way longer than it should have to prepare what I ordered (they where NOT busy, there was only about 6 other people in the restaurant), but the food did arrive hot and was actually pretty good tasting food. It would have been even BETTER if I had not run out of water about half-way though the meal, and maybe an opportunity to order a piece of pie might have been nice, but I guess I showed up the NO WATER REFILLS and NO PIE day? I also got NO CHECK, so I had to walk up to the register and wait another 10 minutes for somebody to come take my money. I got back to the office 20 minutes later than I had told everybody, so now I look bad in front of my employees, and i was in an angry mood the rest of the day because of how badly I was ignored that morning just trying to get some food. This reminded me of exactly why I quit going to this place a decade earlier. 10 years later and NOTHING has changed. But I actually HIGHLY RECOMMEND that you DO stop in for a meal. The food is actually good, and it's only a few dollars more than it should be, so go ahead and try it just so you can SEE WITH YOUR OWN EYES the bad service I am talking about. You'll "eventually" get some good food, but once you leave you will walk away with a much greater appreciation for the other restaurants in Idaho Falls that don't ignore their customers.
  December 04, 2016